What is your refund policy?
The Great Escape Game is a live event, so once the booking is confirmed; refunds for cancellations are not accepted, this includes adverse weather conditions such a snow as games will still run. A booking becomes a no-show and entry will be declined if the team is late by 15 minutes or more. In this situation we do not provide refunds.

Are there any fees for changing the date or time of a booking?
If you would like to change the date of your booking more than a month in advance there is no charge. If it is less than a month the cost is £50 per room.